Moving Beyond Borders
Frequently Asked Questions
What types of moves does Cross Border Van Lines specialise in?
We specialise in long-distance moves within Canada and cross-border relocations between Canada and the United States, including residential and small business moves.
Do you handle both Canada to U.S. and U.S. to Canada moves?
Yes. We coordinate professional door-to-door moves in both directions, managing logistics, transportation, and cross-border requirements.
Are packing and unpacking services available?
Absolutely. We offer full and partial packing services using professional-grade materials, along with unpacking, disassembly, and reassembly at delivery.
Can you help with storage during my move?
Absolutely. We offer secure, monitored short-term and long-term storage options. This is ideal if your move-out and move-in dates don’t align or if you need temporary space during your transition.
How far in advance should I book a long-distance or cross-border move?
For the best availability—especially during peak seasons—we recommend booking at least 4–6 weeks in advance. However, we always do our best to accommodate moves on shorter notice.
How do you protect belongings during long-distance transport?
We use air-ride equipped trucks, professional wrapping, padding, and secure loading methods to protect items throughout extended travel.
Can you help with customs paperwork and documentation?
Yes. Our team provides step-by-step guidance for customs forms, inventories, and declarations to ensure your cross-border move is compliant and smooth.
Do you offer storage if my move dates don’t line up?
Yes. We provide short-term and long-term climate-controlled storage through our partnership with Access Storage, with full move-in and move-out coordination.
Is vehicle transport available with my move?
Vehicle transport is available across Canada and for cross-border moves, with guidance on import requirements for both countries.
Will I have a dedicated point of contact during my move?
Yes. Every move includes a dedicated move coordinator who provides clear communication and updates throughout the process.
How far in advance should I book my move?
For long-distance and cross-border moves, we recommend booking 4–6 weeks in advance, especially during peak moving seasons.
Is Cross Border Van Lines affiliated with TouchWood Movers?
Yes. Cross Border Van Lines operates as the long-distance and cross-border division of TouchWood Movers, a trusted moving company serving the GTA.